Nowadays, as you go browsing through websites, you find innovative chatbots installed to help you quickly find what you are looking for. In fact, they can mimic and carry on conversations just like a human. Yes, it isn’t as lucid as a conversation with a real person, but the progress is commendable.
As such, to help you find and appreciate the best chatbots in the market, we have put together a list enlisting the 10 most innovative chatbots on the web. But first, let’s go through some basic information.
What is a Chatbot?
A chatbot is a software designed to simulate human-like talking or writing (or both) to carry out a conversation/interaction with a real human being. Modern chatbots can also internet with each other, if and when necessary to perform a particular task.
These are generally used in the customer service space to automate the work of tier-1 support teams and customer satisfaction representatives. However, you can also find chatbots being used in other scenarios where the company needs to automate a way to dispense information to its user base.
For example, many businesses have created chatbots that work through Facebook Messenger to convey information to inquisitive customers. They can relay the basic information, help acquire leads, or be used as a bridge that connects the customer to one of your sales reps.
How Does a Chatbot Work?
A chatbot is designed using NLP (Natural Language Processing). It is the basis of voice recognition systems used by Apple’s Siri, Google’s Now, and even Microsoft’s Cortana.
Here is a step-by-step flowchart showcasing how chatbots work:
- First, using NLP the chatbot will process the text input provided by the user. This is called Parsing.
- Next, the chatbot will use a series of complex algorithms to determine (or interpret) what the user meant to say according to the provided txt.
- And finally, using this interpreted knowledge, the chatbot will deliver a response to the user.
However, over the years, this process has become so sophisticated that chatbots can simulate human interaction to the extent that many users mistake them for real humans. But, with that being said, a lot more improvement still needs to be made in the field.
For example, the current NLP algorithms face many difficulties in processing subtle intricacies and nuances in natural speech, as with the use of metaphors and similes.
Is Siri, or Google Now, a Chatbot?
The answer is yes and no.
We just talked about how Apple’s Siri, Microsoft’s Cortana, and Google Now share the same roots with chatbots, as all of them use similar technologies like NLP. However, although they start under the same roof, both technologies go into different directions.
Chatbots are mostly utilized by businesses in order to engage with potential customers and to some extent, help automate their support team, and so on. While on the other hand, Apple’s Siri or Google Now functions as digital assistance and are designed for personal use.
The 10 Most Innovative Chatbots on the Web
Now that you have a basic idea of what a chatbot is and how it works, here are 10 examples of the most innovative chatbots on the web. So, without further ado, let’s get started:
ALICE, short for Artificial Linguistic Internet Computer Entity, is one of the oldest chatbots that was created way back in 1995. It is one of the strongest programs of its type and has even won the Loebner Prize three times (in 2000, 2001, and 2004) for being the most humanoid talking robots of its time.
Mitsuku shares the same codebase as ALICE and is currently the most human-like and smartest chatbot in the market. It has won the Loebner Prize five times, in 2013, 2016, 2017, 2018, and 2019.
It is also one of the most widely available chatbots accessible via Facebook Messenger, Twitch group chat, and even IM apps like Telegram and Kik Messenger.
Insomnobot3000 is an awesome software designed by Casper to help give you company in the middle of the night when you can’t fall asleep. It is designed to be extra chatty from 11 pm to 5 am, and will actively ask you questions instead of waiting for you to type something.
Now the replies you will get from this chatbot aren’t borderline human, in fact, it can be somewhat uncanny. However, it still shows innovation by introducing the use of chatbots in a creative way.
Wonder is a nice little helpful chatbot that can remember things for you. It is available on multiple platforms like Facebook Messenger, Google Home, Slack, and even on Amazon Echo.
You can carry on a conversation with Wonder and tell it to remember certain notes and pointers. Then the next time if you can’t recall something or have it right at the tip of your tongue, you can just ask the chatbot, and it will recall it for you.
DoNotPay is your digital lawyer, designed to help you fight corruption and even sue people who have wronged you. The chatbot can provide practical legal counsel and help you out with issues related to ticket disputes, government paperwork, customer service issues, and even find hidden charges.
The chatbot basically guides you through the entire legal process of filing these sort of charges. Thereby saving you the time and money to spend on lawyer interactions. Not only that, but the app also helps regular citizens to understand more about their rights, so that they don’t get conned or fooled.
Yurbi is a SaaS (Software as a Service) that provides users with intuitive self-service business intelligence. It is designed for growing startups and can help create data dashboards and reports by analyzing all company data.
Now Yurbi offers an interactive chatbot assistant right on the website homepage. You can interact with it by clicking on the bubble at the bottom right corner of the site. It is designed to function as a front-line sales rep and can answer most support and sales related questions.
Milo is an opinionated chatbot designed as a virtual assistant for digital marketer and web designer, Stephen Shaw. Now that’s something you don’t see every day. You will be greeted by Milo as soon as you land on the webpage.
It is super adorable, helpful, and basically designed to entertain clients, as well as guide them to required resources. Now, the conversation with the digital assistant isn’t as lucid as with the chatbots as you can’t type in your own text, and will need to select a reply from the preconfigured options.
Buddy Nutrition is an online portal where users can get personalized vitamin shots. It is a unique idea, where users can provide personal details like their weight, height, age, activity level, and the type of goal they want to achieve. Keeping all these factors in mind, the website provides a personalized vitamin shot.
Now, in the past, customers had to fill out a long questionnaire and even spend a significant amount of time talking with the sales reps. But now, they have implemented a chatbot straight on its landing page, which helps gather information from the customers, thereby streamlining the entire process.
Cubert offers an online platform where you can sell your used smartphones. Generally, people would go to sites like eBay and Craigslist, do some research on how to price their phone, post a listing, and then wait till they get a response. Now Cubert offers an elegant solution to simplify the entire process.
The website landing page comes with a chatbot that will ask you a series of questions. The entire thing will take a couple of minutes, and in the end, you will get a quotation for your smartphone. The platform even offers the option to sell your phone then and there.
#10. Home Genius
And now for the final entry in our list of the most innovative chatbots on the web, we have Home Genius. The website functions as a marketplace for contractors where customers can come and book estimates for services like roofing, windows, solar slidings, and so on.
Their website integrates a chatbot which is there to find out which customers are ready to meet with an estimator, and which customers are simply browsing around and sizing their options. It works by asking questions to prospective clients to understand what they are looking for and streamline their search.
So these were some examples of the best chatbots and how they are being used innovatively to better the lives of the general population. But, with that being said, this is by no means an exhaustive list of innovative chatbots and there are tons of awesome ones available in the market.
As such, if your favourite chatbot got left out from the list, then do not hesitate to mention them in the comments below. We would love to hear about it and at the same time, your fellow readers will get more chatbots to explore.